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Here you will find common email questions and answers. If you feel we have missed a question, please contact us.
We will consider adding your question and our answer to this list.
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1. Q: What is domain name email?
A: Domain name email is an email address using your domain name. For example dave@domainname.com.
2. Q: I have a Telus.net or a Shaw.ca email address. Why should I use my domain name for email?
A: Jammicron recommends that when possible, you should use your own domain name for email. If you're running a business, it's always good to brand yourself. If you advertise an email address on your website (ie., dave@domainname.com) and someone emails you, they're expecting the reply to come from dave@domainname.com. If you're using a different email to communicate, it's possible your email may be missed.
3. Q: Can I create my own email accounts?
A: Yes, you or the person in charge of the domain name email accounts for your company can create an email account. Jammicron has a web-based email administration tool.
4. Q: How do I check my email when I'm not in front of my computer?
A: You can check your email by going to webmail and logging in. You'll need to know your email address and password. If you don't have your password, contact the person who administers your domain name email or contact Jammicron.
5. Q: How do I set-up my email?
A: If you're using a traditional email client (ie., Outlook, Thunderbird, Outlook Express, Mac Mail, etc.), there will be an account set-up section. Each email client is different. If you don't know where to look, please check your email client "Help" button and do a search. If you do know where to look, then here are the settings:
- incoming mail server = mail.your domain name (eg., mail.jammicron.com)
- outgoing mail server = set to your Internet Service Provider (ISP). If you're using the more common Telus and Shaw, then they are (smtp.telus.net and mail.shawcable.com). Your ISP's website will have additional information on their outgoing mail server settings.
- account/username = full email address (lower case)
- password = whatever you set it as, or check with your domain name administrator if they haven't provided this to you already
6. Q: Does Jammicron support POP3 and IMAP, and offer Webmail?
A: Jammicron does support POP3 (Post Office Protocol version 3) and IMAP (Internet Message Access Protocol) email. Clients can also check their email by logging into webmail.
7. Q: Does Jammicron offer SPAM and VIRUS filtering?
A: Jammicron does spend a lot of time filtering out spam and virus messages from our customers' inboxes. We filter roughly 90% of spam messages. It is, unfortunately, impossible to filter 100% of spam messages and some spam emails will make their way through our filters.
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8. Q: The amount of spam received in my email Inbox seems to go up and down. Why is this?
A: Spammers are always changing the way they send out messages. There are a number of ways to identify an email message as spam. Jammicron updates its email spam filters on the server daily. It does take time for the updates to happen and therefore during this time some spam messages may get through the spam net. Give it a few days and you should see the amount of spam decrease.
9. Q: How much server disk storage do I get when I host my domain name with Jammicron?
A: Each domain name hosted through Jammicron gets 1GB (gigabyte) of server storage just for email. If you think you will require more than 1GB, please contact Jammicron.
10. Q: How do I update my email account password?
A: There are a few ways to have your domain name email account password updated. First off, you can login to email admin if you have the postmaster username and password. If you don't have this info, contact your email administrator and request the password be updated. If you are the administrator, contact Jammicron for assistance.
11. Q: How do I set-up an out-of-office or vacation message?
A: Currently there is no way to set a vacation message through Jammicron webmail. You can set an out-of-office or vacation message through email admin or most email clients allow you to set up vacation messages. For this option to work, your computer will need to be on and the email client you use open.
12. Q: Why do I get an error when sending an email message?
A: If you are getting an error message, or if an email you send gets returned with an error, please contact Jammicron. There are a number of reasons why an email will be bounced or rejected. The error message will explain the issue. If you need help understanding the problem and you have your email through Jammicron, please contact us.
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CURRENT PROJECTS
Diane's Lingerie new Qwik Commerce webstore now live...
The Dance Shop chooses Qwik Commerce for their new webstore... launching in May
AJ Brooks is getting a face lift... launching in May
Threads Lifestyle is going online with Qwik Commerce
Qwik Commerce Facts
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can import product information from your POS
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works with a number of payment processors for real-time credit card transactions
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integrated to Canada Post, UPS, FED-EX and Dynamix for real-time shipping quotations
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used by real world retailers that you are familiar with
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offer an online gift registry to your clients (baby, wedding, birthday). you name it!
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manage your website content using the Qwik web based admin
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full system training and support by the Jammicron team
Feature Clients
Diane's Lingerie
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